My question then, is, what is the proper procedure after paying at the pharmacy. Spoke to two managers who, although they sympathized with my predicament, would not allow any deviation to the policy. It was not an intentional move on my part. I am 72 years old, with spinal injuries so, to have to retrace my steps, to have to walk back several hundred feet, then several hundred feet back out the proper door imposed a daunting physical hardship on me. It was an innocent mistake, never having paid for items at the pharmacy, thus, not knowing the “rules”. Again, I was not trying to “get away” with anything. Nope,Costco policy says that is not allowed. I asked her to just show the girl my receipt and verify the item count and let me out that door. The employee at the out door, could be seen, three feet away. The employee would not let me leave, advising I had to retrace my steps, and go through the out door, per company policy. I got to the door, which in fact was the “in” door. Since this was a first, I presumed, wrongly, I guess, that I could just leave with my paid purchases. Yesterday, I picked up 3 items at the pharmacy, and paid for them, at the pharmacy. This will be my second time writing to Costco in all the years I’ve been dealing with you. ![]() Last month, I wrote a comment about the exceptional service I’d received from Costco.
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